Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBLDR413 Mapping and Delivery Guide
Lead effective workplace relationships

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBLDR413 - Lead effective workplace relationships
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations, standards and codes relevant to performance evidence

workplace documentation and resources

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to lead workplace relationships
  • Identify work team objectives according to organisational strategy
  • Collect and analyse information for the achievement of work task
  • Share ideas and information with relevant internal and external stakeholders according to work task
  • Develop strategy for completion of work task in collaboration with work team
       
Element: Lead workplace relationships
  • Identify and implement methods to facilitate collaboration to complete work task
  • Support colleagues experiencing difficulties fulfilling work requirements
  • Manage conflict constructively within the organisation’s processes and parameters of own role
  • Communicate work progress to relevant internal and external stakeholders
  • Seek feedback on relationship management for work task from relevant stakeholders
  • Analyse feedback on relationship management
  • Evaluate personal performance in leading workplace relationships
  • Identify areas of improvement for leading workplace relationships future work tasks
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

lead effective workplace relationships on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

access and analyse information required to achieve planned outcomes

collaborate with work team to develop and implement a work task strategy

apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements

monitor and communicate work progress to relevant internal and external stakeholders

seek and review feedback to improve workplace leadership.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

considerations for communicating information including audience cultural and social diversity

consultation processes including internal and external sources of consultees

impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes

techniques for developing positive work relationships and building trust and confidence in a team, including:

interpersonal styles

communications

consultation

cultural and social sensitivity

networking

impact of legislation and organisational policies on workplace relationships

techniques for communicating information and ideas to a range of stakeholders

common methods to resolve workplace conflict

common methods to manage poor work performance

common methods to monitor, analyse and improve work relationships.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify work team objectives according to organisational strategy 
Collect and analyse information for the achievement of work task 
Share ideas and information with relevant internal and external stakeholders according to work task 
Develop strategy for completion of work task in collaboration with work team 
Identify and implement methods to facilitate collaboration to complete work task 
Support colleagues experiencing difficulties fulfilling work requirements 
Manage conflict constructively within the organisation’s processes and parameters of own role 
Communicate work progress to relevant internal and external stakeholders 
Seek feedback on relationship management for work task from relevant stakeholders 
Analyse feedback on relationship management 
Evaluate personal performance in leading workplace relationships 
Identify areas of improvement for leading workplace relationships future work tasks 

Forms

Assessment Cover Sheet

BSBLDR413 - Lead effective workplace relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBLDR413 - Lead effective workplace relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: